Sample interview questions: How do you handle user support requests that involve troubleshooting issues related to content moderation or community guidelines enforcement in online platforms or social networks?
Sample answer:
- Acknowledge the user’s concern promptly. Let the user know that you have received their request and understand the nature of their issue.
- Gather relevant information. Ask the user for specific details about the content or behavior in question. This may include screenshots, videos, or links to the relevant posts.
- Review the community guidelines and policies. Determine whether the content or behavior violates any established rules or standards.
- Contact the relevant team. If necessary, escalate the issue to the appropriate team, such as the content moderation team or community managers.
- Communicate the decision to the user. Inform the user whether the content or behavior in question has been deemed in violation of the guidelines. Explain the rationale for the decision and provide clear instructions on any actions that need to be taken.
- Offer support and guidance. Provide resources or support to the user to help them understand the guidelin… Read full answer
Source: https://hireabo.com/job/8_4_48/Digital%20Media%20User%20Support%20Specialist