How do you handle situations where a client’s message may be perceived as discriminatory or biased against certain cultural or ethnic groups?

Sample interview questions: How do you handle situations where a client’s message may be perceived as discriminatory or biased against certain cultural or ethnic groups?

Sample answer:

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How do you handle situations where a client may be perceived as discriminatory or biased against certain cultural or ethnic groups:

Assessment:

  • Embraces such cases as necessary and essential for reputation management tasks
  • Conduct immediate objective assessment whether concern is authentic or merely assumed
  • Evaluate chances of whether client is unjustifiably targeted and assess their objectives
  • Reconfirm the center ethos and character to gain insights on their intent for public relations

Intervention:

  • Measure opportunities of opposing or describing the client without perpetuating conflict
  • Develop a contingency plan and response mechanism
  • Prepare statements and updates defending the client in case of blatant false accusations
  • Analyze the target audiences of campaigns and the line of least resistance to hostility

Action:

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