Sample interview questions: How do you handle situations where a restaurant’s staff or management is unresponsive to customer feedback?
Sample answer:
Strategies for Handling Unresponsive Restaurant Staff or Management
- Maintain Professionalism: Despite frustration, remain calm and objective. Avoid confrontations or aggressive behavior.
- Reiterate Feedback Clearly: Politely repeat your feedback, emphasizing the specific aspects of the experience that need improvement.
- Focus on the Food: If possible, stick to discussing the food quality, service, or atmosphere without making personal attacks on the staff.
- Request a Manager: Politely ask to speak with a manager or supervisor who may have more authority to address your concerns.
- Document the Incident: Note the date, time, and specifics of your interaction for possible future reference.
- Consider Social Media: While public posts should be a last resort, sharing your feedback on re… Read full answer