Sample interview questions: Can you describe a time when you had to deal with a restaurant’s attempt to manipulate your review through fake customer reviews?
Sample answer:
As a food critic, ensuring the authenticity and integrity of my reviews has been a constant endeavor. One instance that stands out is when I encountered a restaurant’s attempt to manipulate my review through fake customer reviews.
It all started when I received an anonymous tip-off about a newly opened restaurant engaging in questionable practices to boost its online reputation. I decided to investigate the matter discreetly.
Upon visiting the restaurant, I noticed several inconsistencies that raised suspicions. The restaurant had an unusually high number of positive reviews on various platforms, all written within a short period. The reviews seemed generic and lacked specific details, which made me wonder whether they were genuine.
To confirm my doubts, I conducted a thorough analysis of the reviews. I compared the writing styles, identified patterns, and scrutinized the reviewer profiles. The results were revealing. Many of the reviews originated from newly created accounts with no history or profile pictures. The language used was often repetitive, suggesting the involvement of bots or automated software.
Moreover, I discovered that many of the positive reviews were posted just before or after negative reviews, indicating an attempt to bury or overshadow the critical feedback. This manipulation tactic is often used by restaurants to manage their online reputation.
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