Sample interview questions: How do you handle situations where a restaurant’s customer service is lacking?
Sample answer:
As a food critic, navigating situations with subpar customer service requires both professionalism and tact. Here’s how I approach these scenarios:
1. Observation and Documentation:
- Observe the situation objectively and make detailed notes of the interactions. Include specific examples of poor service, such as rudeness, indifference, or lack of attention.
2. Polite Confrontation:
- Approach the manager or staff member responsible and politely express your concerns. Avoid being confrontational or accusatory. Instead, use specific examples to illustrate the problem.
3. Seek Resolution:
- Explain how the poor service has impacted your experience and request a reasonable resolution. This could include an apology, a discount, or a change in service.
4. Maintain Objectivity:
- While it’s important to address customer service issues, it’s crucial to maintain objectiv… Read full answer