Sample interview questions: How do you handle situations where a restaurant’s staff or management is unresponsive to customer complaints about food allergies?
Sample answer:
1. Remain Calm and Polite:
Maintain a professional demeanor, even when frustrated. Explain your situation clearly and calmly to the staff without being accusatory.
2. Clearly State Your Allergy:
Emphasize the severity of your allergy and the potential consequences if it is not taken seriously. Explain the reactions you experience and the ingredients you cannot consume.
3. Request a Meeting with Management:
If the staff is unresponsive, ask to speak to the manager or chef. Present your concerns directly and provide documentation of your allergy, if necessary.
4. Document the Incident:
Keep a record of the time, date, and names of the individuals involved. Note the staff’s response, any ingredients consumed, and your reactions.
5. Follow Up:
If the meeting with management does not resolve the issue, contact the restaurant again or consider posting a review. Inform them of your experience and the actions you will take, such as contacting the local health department or consumer … Read full answer