Sample interview questions: How do you handle situations where clients request last-minute changes or modifications to their radio advertising campaigns?
Sample answer:
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Remain calm and professional: Understandably, last-minute changes can be stressful. However, it’s crucial to maintain composure and approach the situation rationally.
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Acknowledge the client’s request and understand their rationale: Actively listen to the client’s request and try to empathize with their perspective. This demonstrates that you value their input and are committed to addressing their needs.
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Assess the feasibility of the changes: Determine if the requested changes are possible within the given timeframe and resources. If not, clearly explain the limitations to the client.
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Offer alternative solutions: If possible, suggest alternative solutions that meet the client’s objectives while adhering to the schedule. This shows your flexibility and willingness to find mutually acceptable options.
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Negotiate a mutually acceptable solution: Work closely with the client to find a compromise that accommodates their request while respecting the station’s operations and schedule.
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Document the changes clearly: Ensure that all agreed-upon changes are documented accurately to … Read full answer
Source: https://hireabo.com/job/8_2_11/Radio%20Sales%20Executive