Sample interview questions: How do you handle situations where a restaurant’s online reservation system or booking process is flawed?
Sample answer:
Handling Flawed Restaurant Reservation Systems
As a food critic, navigating flawed restaurant reservation systems is a common challenge. To manage these situations effectively:
1. Remain Calm and Polite:
Maintain a professional demeanor regardless of frustration. Express your concerns calmly and respectfully to the restaurant staff.
2. Document the Issue:
Note the specific errors encountered, including timestamps and any screenshots if possible. This documentation provides evidence to support your claim.
3. Communicate with the Restaurant Directly:
Contact the restaurant via email or phone to report the issue. Provide detailed information and request a response within a reasonable time frame.
4. Explore Alternative Reservation Methods:
If the online system remains problematic, inquire about alternative booking options, such as calling the restaurant directly or using a different reservation platform.
5. Consider the Restaurant’s Perspective:
Understand that reservation systems can experience technical difficulties occasionally. Give the restaurant time to address the issue and be willing to compromise if necessary.
6. Escalate the Issue if Unresolved:
If th… Read full answer