Sample interview questions: How do you handle situations where a restaurant’s online presence or reviews contradict your own experience?
Sample answer:
Handling Discrepancies Between Online Reviews and Personal Experiences
When a restaurant’s online reputation conflicts with my personal experience, I adopt a balanced and nuanced approach:
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Acknowledge the Disparity: I validate the existence of contrasting reviews without dismissing my own observations. This demonstrates objectivity and a willingness to consider multiple perspectives.
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Identify Potential Biases: I critically examine both my own experience and the online reviews to identify potential biases or limitations. For instance, a particularly positive or negative experience during an off-peak day may not be representative of the usual quality.
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Seek Additional Information: I gather additional data points to triangulate my findings. This may involve consulting with restaurant staff, contacting diners I know who have visited the establishment, or conducting further research on the restaurant’s history and cuisine.
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Review My Own Assumptions: I question my own expectations and assumptions to ensure they are not influencing my judgment. For example, I consider whether a different style of cuisine or s… Read full answer