Sample interview questions: Can you describe a situation where you had to handle a member who consistently engaged in spamming or self-promotion within an online community? How did you resolve it?
Sample answer:
Acknowledging the Issue:
– Recognize that individual members or groups may engage in spamming or excessive self-promotion within an online community.
Identifying the Spam:
– Monitor the community for any posts, comments, or messages that fall under the category of spam or self-promotion. This includes promotional links, misleading content, and repetitive posts aimed at driving traffic to external websites.
Establishing Community Guidelines:
– Create and clearly communicate community guidelines that outline acceptable behavior and content within the online community. Make sure these guidelines address spam, self-promotion, and any other behaviors that may disrupt the community’s purpose and integrity.
Handling the Member:
– Contact the member privately via direct messages or email to address the issue. Initiate a polite, non-confrontational conversation where you:
– Explain that their behavior violates the community guidelines.
– Provide specific examples of their spam or self-promotional activities.
– Emphasize the importance of maintaining a positive and constructive environment within the community.
Providing Alternatives:
– If… Read full answer
Source: https://hireabo.com/job/8_4_12/Online%20Community%20Manager