Sample interview questions: Can you explain your approach to managing client objections and concerns?
Sample answer:
- Maintain a positive attitude: When faced with client objections and concerns, it is important to maintain a positive and professional attitude. This will help to put the client at ease and create a more productive environment for discussion.
- Listen actively: The first step in managing client objections and concerns is to listen actively to what they have to say. This means paying attention to both their words and their body language. Once you understand the client’s concerns, you can begin to address them.
- Ask questions: If you don’t understand something that the client has said, or if you need more information, don’t be afraid to ask questions. This will help to ensure that you have a clear understanding of the client’s concerns and that you are able to address them effectively.
- Be empathetic: It is important to be empathetic to the client’s concerns. This means putting yourself in their shoes and trying to understand their perspective. Once you understand the client’s concerns, you can begin to develop solutions that will address those concerns.
- Be prepared to compromise: In some cases, you may need to be prepared to compromise in order to satisfy the client’s concerns. This does not mean that you should give in to the client’s every demand, but it does mean that you should be willing to work with the client to find a solution that is acceptable to both parties.
- Follow up: Once you have addressed the … Read full answer
Source: https://hireabo.com/job/8_3_20/Advertising%20Account%20Supervisor