Sample interview questions: How do you handle situations where there is a discrepancy in the airing of advertisements due to technical errors or human error?
Sample answer:
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Immediately investigate the situation: Identify the cause of the discrepancy, whether it’s technical or human error, and determine the severity of the issue.
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Communicate with stakeholders: Inform the sales department, advertisers, and any other affected parties about the situation and provide regular updates.
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Take corrective action: Address the technical or human error promptly to prevent further discrepancies. This may involve re-airing the advertisement, adjusting schedules, or implementing additional quality control measures.
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Review internal processes: Analyze existing procedures and identify any areas that could be improved to minimize the risk of future errors. Implement necessary process revisions and provide additional training to staff as needed.
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Apologize and offer compensation: If the discrepancy has significantly impacted an advertiser’s campaign, offer an apology and consider compensation options such… Read full answer
Source: https://hireabo.com/job/8_2_38/Radio%20Traffic%20Manager