Sample interview questions: How do you handle situations where a viewer complaint or request requires follow-up or resolution outside of the on-air broadcast?
Sample answer:
- Document the complaint or request accurately. This includes noting the viewer’s name, contact information, the date and time of the complaint, and the nature of the complaint or request.
- Acknowledge the viewer’s complaint or request. Let the viewer know that you understand their concern and that you are taking it seriously.
- Research the complaint or request. This may involve consulting with other staff members, reviewing station policies, or conducting an investigation.
- Develop a response to the complaint or request. This response should be clear, concise, and professional. It should also be tailored to the specific complaint or request.
- Communicate the response to the viewer. This can be done via phone, email, or in writing.
- Follow up w… Read full answer
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