Sample interview questions: How do you handle situations where clients request additional support or assistance beyond the initial sale of radio advertising services?
Sample answer:
-
Actively Listen: Listen attentively to the client’s concerns and requests. Understand their specific needs and challenges to tailor a suitable solution.
-
Assess the Situation: Evaluate the client’s request within the context of the existing agreement and your company’s policies. Determine if the request is reasonable and feasible.
-
Communicate Clearly: Engage in open and transparent communication with the client. Clearly explain the limitations and possibilities, ensuring they have a realistic understanding of what can be delivered.
-
Explore Options: Work collaboratively with the client to explore alternative solutions that align with their objectives and your company’s capabilities. Provide options that balance their needs with your company’s resources.
-
Manage Expectations: Set realistic expectations by clearly outlining what additional support or assistance can be provided and the associated costs, if any. Ensure the client understands the scope and limitations of the additional services.
-
Provide Timely Updates: Keep the client informed throughout the process. Provide regular updates on the progress of thei… Read full answer
Source: https://hireabo.com/job/8_2_11/Radio%20Sales%20Executive