Sample interview questions: How do you handle situations where a radio station receives complaints about the lack of balanced or unbiased news reporting?
Sample answer:
- Acknowledge the complaint promptly and professionally. Thank the caller for bringing the issue to your attention and let them know that you take their feedback seriously.
- Listen to the caller’s concerns objectively. Allow them to fully express their views without interrupting. Take notes if necessary to ensure that you understand their perspective.
- Investigate the complaint thoroughly. Review the news content in question and gather any relevant information from the news team. Determine whether there is any basis for the complaint and identify any areas where improvements can be made.
- Respond to the caller in a timely and courteous manner. Explain the findings of your investigation and outline any steps that will be taken to address their concerns. If there is no basis for the complaint, provide a clear and concise explanation.
- Be open to feedback and suggestions. Ask the … Read full answer
Source: https://hireabo.com/job/8_2_48/Radio%20Station%20Operations%20Manager