Sample interview questions: How do you handle negative publicity or reviews related to travel and tourism clients?
Sample answer:
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Acknowledge and address: Promptly acknowledge the negative publicity or reviews on appropriate platforms. Avoid dismissing or ignoring concerns.
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Gather information: Thoroughly investigate the situation to understand the root cause of the dissatisfaction. Gather perspectives from all stakeholders involved.
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Craft a response: Tailor the response to the specific concerns raised. Be empathetic, transparent, and solution-oriented. Explain the steps taken to rectify the situation and prevent it from recurring.
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Publish response: Disseminate the response through appropriate channels, such as social media, online review platforms, and company website. Monitor the situation to ensure that the concerns are adequately addressed.
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Engage with customers: Reach out to affected customers directly to apologize, offer solutions, and seek their feedback. This demonstrates genuine concern and a commitment to resolving the issue.
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Monitor and track: Continuously monitor online reviews and feedback to identify and address potential negative issue… Read full answer
Source: https://hireabo.com/job/8_1_29/Travel%20and%20Tourism%20PR%20Specialist